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Additional Life and Annuities Claims Questions and Answers

Additional Life and Annuities Claims Questions and Answers


Life and Annuities Claims Questions

Q. The primary beneficiary passed away prior to the insured.  What claim documents are needed?

A. A copy of the predeceased beneficiary’s certified death certificate will be required.  The contingent beneficiary’s contact information should also be provided.  If there is no designated contingent beneficiary, the contact information for the person filing the claim should be provided.  OneAmerica® will contact the appropriate party for additional information.

Q: When the annuitant passes away prior to the owner of the annuity, to whom are the benefits paid?

A: The annuity contract will define the payee.  On most contracts the benefit would be paid to the owner of the contract. 

Q: When the owner of an annuity contract passes away prior to the annuitant, to whom are the benefits paid?

A: The annuity contract will define the payee.  On most annuity contract the benefit would be paid to the beneficiary.

Q: If the insured did not name a beneficiary, who is entitled to the benefit proceeds and what claim documentation must be filed?

A: The policy and/or state law outlines how insurance proceeds can be paid in this situation. 

  • If state regulations allow, a small estate affidavit may be submitted in lieu of the certified copy of the Letters of Testamentary.  Your legal counsel can assist you with this information.     
  • If state regulations do not allow small estate affidavits or if the claim proceeds exceed the amount permitted for state small estate affidavits, an estate must be opened.  After the estate has been established, the following must be submitted to OneAmerica®:
    • A copy of the certified letters of testamentary appointing the executor/administrator of the estate;
    • Tax Identification Number (EIN) for the estate (File Form W-9). Per the IRS, we are not permitted to use the insured’s Social Security Number 

Q: When a Trust is named as the beneficiary, what trust-related information will be needed?

A: If the beneficiary is a trust, the trustee will need to submit the following documents to OneAmerica:

  • Copy of the complete trust document, with names of trustee successors, signatures, and amendments;
  • Trust Affadavit;
  • Trust Tax Identification Number (EIN) (Per the IRS, we are not permitted to use the insured’s Social Security Number) – File Form W-9;
  • For Testamentary Trusts, we require:
    • A copy of the probated will; and
    • Letters of Testamentary appointing the executor.

Q: I had Power of Attorney (POA) for the deceased. Is this still valid and can I obtain policy or claim information?

A: The POA ceases at the time of death. OneAmerica can only release information following the death of an insured person if you are the beneficiary or the Individual Life policy owner or their legal representative.

Q: When the beneficiary is a corporation or charitable organization, what additional information must be submitted?

A: The following information should be submitted: 

  • Copy of the corporate/charitable organization’s resolution (or its equivalent) indicating the representative is authorized to sign on behalf of the charitable organization
  • Tax Identification Number (TIN) of the charitable organization 

Q: Can I request my benefit to be sent to a Retained Asset Account?

A:Yes, this is offered as a service if the benefit amount is $50,000.00 or greater and you do not reside in one of the following states: AK, CA, CT, FL, IL, KS, KY,MD, MN, NC, ND, NH, NJ, NY, or RI.

Q: If the whereabouts of a designated beneficiary are unknown, what action should I take?

A: The claim should be submitted with the best information available.   We will evaluate the claim and may contact you for additional information, if necessary.

Q: If the deceased insured had been approved for Waiver of Premium under the Life policy due to disability, should a death claim form be completed and submitted?

A: Yes, a completed death claim form needs to be submitted.

Minor Beneficiaries

Q: When the beneficiary is a minor, what additional information must be submitted?

A: You will need:

  • Copy of the certified letters of guardianship for the minor’s estate; and
  • The minor’s Social Security Number  

If the beneficiary is a minor and the insured names a custodian for the minor under the Uniform Transfers or the Uniform Gifts to Minors Acts (UTMA or UGMA ), as permitted under state law,  we will  pay the proceeds under the UTMA for an eligible claim upon receipt of:

UTMA financial institution account statement showing an account has been opened in the name of the minor’s custodian;

  • Copy of the minor’s birth certificate; and
  • IRS form W-9 listing the guardianship of the minor’s estate Tax Identification Number; or
  • The minor’s Social Security Number.

Accidental or Unnatural Death

Q: When the owner or insured person passes away due to accidental or unnatural causes, what additional information is commonly required to complete processing of the claim?

A: The following information will be needed:

  • Newspaper accounts;
  • Medical examiner autopsy and reports;
  • Police reports; and
  • Toxicology reports

Accelerated Death Benefits

Q: How do I request an Accelerated Death Benefit, if this option is provided in my policy?

A: Please complete and submit the Accelerated Death Benefit Claim form

Funeral Homes

Q: Does OneAmerica accept Funeral Home and Cemetery assignments?

A: As a service to our customers, OneAmerica accepts Funeral Home and Cemetery assignments.  The assignment must be contain the following information:

  • the insured’s name,
  • insurance policy number
  • assigned amount  
  • beneficiary’s signature
  • notary seal, signature and date

Please Note: OneAmerica is prohibited from releasing information to a funeral home prior to the receipt and review of the claim and assignment.  This includes coverage amounts and the names of beneficiaries.

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