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Workplace Retirement Plans

Are you an employer or employee with a retirement plan through the companies of OneAmerica®? We provide account access through our Participant Service Centers and Plan Sponsor Service Centers.

Participant Service Centers

AUL Participant Service Center
(M-F, 8 a.m. to 8 p.m. ET)
Toll-free: 1-800-249-6269
Phone: (317) 285-5060
Fax: (317) 285-1728

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McCready and Keene, Inc.
(M-F, 8 a.m. to 8 p.m. ET)
Toll-free:  1-800-442-4015
Fax:  (317) 285-6462

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OneAmerica Retirement Services LLC (including former BMO and CNB Retirement Services)
(M-F, 7 a.m. to 11 p.m. ET)
(Sat., 8 a.m.to 2 p.m. ET)
Toll-free:  1-800-851-2119

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Forms & Resources

You can contact your plan representative or our Participant Service Center for assistance with:

  • Accessing and submitting forms
  • Initiating and processing rollovers
  • and more…

Or, if allowed by your plan,  and use online forms to:

  • Designate a beneficiary
  • Request a loan

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OneAmerica® has companies that offer life insurance, annuities and asset-based long-term care products. For information or assistance, find the issuing company for your existing policy or account or use our secure, online tool to make specific changes yourself. If you are a beneficiary who needs to request a policy payment, contact claims support.

Life Insurance and Annuities

American United Life Insurance Company®
(M-F, 8 a.m. to 6 p.m. ET)
Toll-free: 1-800-537-6442
Phone: (317) 285-4032
Fax: (317) 285-1593

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Pioneer Mutual Life Insurance Company
(M-F, 8 a.m. to 6 p.m. ET)
Toll-free: 1-800-437-4692
Phone: (317) 285-5700
Fax: (317) 285-1593

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The State Life Insurance Company (Life Insurance)
(M-F, 8 a.m. to 6 p.m. ET)
Toll-free: 1-800-428-2316
Phone: (317) 285-2373
Fax: (317) 285-2380

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Asset-Based Long-Term Care

The State Life Insurance Company (LTC Care Products and Golden Rule*)
(M-F, 8 a.m. to 6 p.m. ET)
Toll-free: 1-844-833-5520
Phone: (317) 285-5101
Fax: (317) 285-2380

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Securities

OneAmerica Securities, Inc.
(M-F, 8:30 a.m. to 5 p.m. ET)
Toll-free: 1-877-285-3863
Phone: (317) 285-5887
Fax: (317) 285-7635

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Mailing & Delivery Addresses (Individual products)

Mailing Address  

The Companies of OneAmerica®
Attn: Policy Service
PO Box 6002
Indianapolis, IN 46206-6002

Overnight Mailing Address

The Companies of OneAmerica®
Attn: Policy Service
250 W. North St.
Indianapolis, IN 46202

Mailing Address

OneAmerica Securities, Inc.
PO Box 1984
Indianapolis, IN 46206-1984

Overnight Mailing Address

OneAmerica Securities, Inc.
250 W. North St.
Indianapolis, IN 46202

Claims Support (All Companies/Products)

If you are a policyholder or beneficiary who needs to request a policy payment, our trained and experienced support center representatives are ready to help you. Contact us for help with:

  • Death claims on life insurance or annuities
  • Long-term care claims
  • Premium waiver requests

Contact Information (Claims Support)

Golden Rule policies administered by State Life Insurance Company®
State Life Insurance Company®
Toll-free: 1-800-275-5101
Phone: (317) 285-5101
Fax: (317) 285-1344
Life & Annuity Claims: Claims.Ind@oneamerica.com
Long Term Care Claims: longtermcareclaims.ind@oneamerica.com
American United Life Insurance Company
Pioneer Mutual Life Insurance Company
Toll-free: 1-800-833-5569
Phone: (317) 285-5592
Fax: (317) 285-1344
Life & Annuity Claims: Claims.Ind@oneamerica.com
Long Term Care Claims: longtermcareclaims.ind@oneamerica.com

Mailing & Delivery Addresses (Claims Support)

Mailing Address

The Companies of OneAmerica®
Attn: Individual Claims
PO Box 6008
Indianapolis, IN 46206-6008

Overnight Mailing Address

The Companies of OneAmerica®
Attn: Individual Claims
250 W. North St.
Indianapolis, IN 46202

Forms & Resources

Request service changes to your policy online

Request a policy replacement if the original has been lost or destroyed.

Workplace benefits packages may include life insurance and/or disability insurance from American United Life Insurance Company®, a OneAmerica® company. Employers and employees, please use this contact information for assistance with your policy or to request a payment.

Contact Information

Employee Benefits Customer Service
( M-F, 8 a.m. to 8 p.m. ET)
Toll-free: 1-800-553-5318
Phone: (317) 285-5001
Fax: 1-888-285-1565

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Claims Support

If you are a policyholder or beneficiary who needs to request a policy payment, our trained and experienced support center representatives are ready to help you.

Life & Life Waiver of Premium Claims:
Toll-free:  1-800-553-3522
Phone:  (317) 285-5002

Life Claims Fax: (317) 285-7666
Life Waiver of Premium Fax: (317) 285-7663

Life Claims: lifeclaims.employeebenefits@oneamerica.com
Life Waiver of Premium Claims: WaiverofPremium.Grp@oneamerica.com

Disabilty Claims: 1-855-517-6365
Fax: (844) 287-9499
OneAmerica.claims@customdisability.com

Mailing & Delivery Addresses

Mailing Address

Employee Benefits Contact Center
American United Life Insurance Company®

PO Box 6123
Indianapolis, IN 46206-6123

Overnight Mailing Address

Employee Benefits Contact Center
American United Life Insurance Company®

One American Square
Indianapolis, IN 46206-0001

Forms & Resources

Employee Benefits Products Form Search

The companies of OneAmerica® work with many different types of financial professionals, including brokers, agents, dealers, producers and more. Such a variety of professionals helps meet the needs of our diverse customer base. OneAmerica Securities, Inc. is a full-service broker/dealer that offers stock and bond trading, mutual funds, variable annuities and variable life insurance through registered representatives. And also is a registered investment advisor that offers fee-based asset management and fee-based financial planning. For information about becoming a financial professional with the companies of OneAmerica, select from the options below or visit financial professionals for more information.

Contact Information

Personal Producing General Agents

Toll-free: 1-877-297-7742
Phone: (317) 285-5742

Brokers/Producers

Toll-free: 1-844-833-5520
Phone: (317) 285-5101

Financial Professionals for Retirement Services (Products & Sales Support)

Toll-free: 1-866-313-7355
Phone: (317) 285-7354

Retirement Services Hotline for Financial Professionals

Toll-free: 1-800-561-3329
Phone: (317) 285-4107
Option 1 - Participant Information
Option 2 - Compensation
Option 3 - Licensing & Appointment
Option 4 - Products & Sales
Option 5 - eProducer Password & Support

Registered Representatives

OneAmerica Securities, Inc.
(M-F, 8:30 a.m. to 5 p.m. ET)
Toll-free: 1-877-285-3863
Phone: (317) 285-5887
Fax: (317) 285-7635

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Mailing & Delivery Addresses

Mailing Address

OneAmerica Securities, Inc.
PO Box 1984
Indianapolis, IN 46206-1984

Overnight Mailing Address

OneAmerica Securities, Inc.
250 W. North St.
Indianapolis, IN 46202

 

Web Content Viewer (JSR 286)

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Notes: Group annuity products are issued by American United Life Insurance Company® (AUL) and registered variable annuity products are distributed by OneAmerica Securities, Inc., Member FINRA, SIPC, a Registered Investment Advisor, 433 N. Capitol Ave., Indianapolis, IN 46204, 1-877-285-3863.

Products and services provided by American United Life Insurance Company® (AUL), OneAmerica Square, Indianapolis, IN 46206-0368, 1-800-249-6269. Variable annuity contracts are distributed by OneAmerica Securities, Inc., Member FINRA, SIPC, 433 N. Capitol Ave., Indianapolis, IN 46204, 1-877-285-3863

Web Content Viewer (JSR 286)

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Career Opportunities

At OneAmerica we think of careers, not just jobs.

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Work with an agent or financial professional near you.

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Policy Service Request

Review and update your individual policy and annuity information.

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