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Dedicated service for Long-Term Care

At OneAmerica Financial®, we understand that navigating long-term care (LTC) issues, including the claims process. We are committed to providing dedicated service every step of the way, helping to ensure that you and your loved ones receive the support you need during this critical time.

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  • Before you start care

    It’s crucial to contact OneAmerica Financial before beginning any long-term care services to understand and align services and providers to those that qualify for benefits under your policy. This proactive step streamlines the claims process and helps ensure you receive the care benefits you're entitled to.

     

    Call 800-352-6608 

  • If you’re currently receiving care

    If you or a family member has already started to receive care, please contact OneAmerica Financial to see if your care service meets acceptance criteria so you may then begin the claims process.

     

     

     

    Call 800-352-6608 

Benefits of working with a Care Benefit Concierge

  • Personalized service

    Our dedicated Care Benefit Concierge team focuses exclusively on LTC claims, offering guidance and support tailored to your needs. From day one, you are assigned a dedicated Care Benefit Concierge who will work with you through the length of your claim.

  • Faster decisions on claims

    We prioritize efficiency and smooth processing to help ensure timely decisions on your claims

  • Free of charge

    Access to our Care Benefit Concierge is provided at no additional cost.

How OneAmerica Financial Care Benefit Concierge works

When you or a loved one requires extended care, our Care Benefit Concierge is here to assist you promptly and effectively:

  • Contact us

    Reach out to OneAmerica Financial as soon as the need for long-term care arises. Early contact ensures timely assistance and guidance.

    *Please have the claimant's name and policy number readily available.

  • Assigned Concierge

    Once you connect with us, a dedicated Care Benefit Concierge will be assigned to your claim. They will help you understand the benefits you are eligible for, and they will guide you through completing the necessary forms and gathering any required information.

  • Communication and coordination

    Your Care Benefit Concierge will communicate on your behalf with doctors and care providers to ensure all necessary documentation is collected swiftly and accurately.

  • Support throughout

    Beyond paperwork, your Concierge is available to answer questions and provide ongoing support before and throughout the entire claims process.

Eligible care

Understanding the conditions and requirements that trigger eligibility for care under your policy is crucial. Your Concierge can provide details regarding what qualifies you for benefits based on your policy.

 

You must be receiving qualified long-term care services as outlined in a plan of care prescribed by a licensed healthcare practitioner.

 

Questions about whether your care is eligible? Call a OneAmerica Financial Representative today.

Ready to file a claim?

If you’ve taken the above actions and are ready to file a claim, start the process here.

OneAmerica Financial is the marketing name of the companies of OneAmerica Financial. Products issued and underwritten by The State Life Insurance Company® (State Life), Indianapolis, IN, a OneAmerica Financial company that offers the Care Solutions product suite.

 

*Care Benefit Concierge services is a company practice and may be subject to change. • Provided content is for overview and informational purposes only and is not intended as tax, legal, fiduciary, or investment advice.